The 5 Care Values of ComfortCare Homes

Many businesses and organizations create and promote a list of core values, the deeply ingrained principles that guide all of a company’s actions and serve as its cultural cornerstones.* At ComfortCare Homes, our focus on delivering premier personalized care and peace of mind for all those touched by dementia guides our actions, services, and culture. So, it’s probably not surprising that we call our core believes “care values” — five non-negotiable commitments that define and guide our quality standards and expected behaviors for all employees and staff.

Our values are demonstrated by our caregivers’ behaviors, the best employees are the ones who most perfectly align with these values.

— Robert Miller, Senior Vice President, Company Development

Employees and caregivers can expect to become familiar with these care values during the onboarding process, which is thoughtfully designed to welcome new employees into the ComfortCare Homes culture of excellence. “Because our values are demonstrated by our caregivers’ behaviors, the best employees are the ones who most perfectly align with these values,” says Robert Miller, Vice President of Company Development. “We teach these values, measure performance based on these values, and continuously work to demonstrate these values inside and outside of our company.”

Safety

I practice safe behaviors in everything I do.
I take action to always put safety first.
I speak up to ensure the safety of others.

Competency

I take my care duties seriously, assuring I practice care appropriately and ethically.
I maintain the skills to perform my duties and meet the highest quality of care expectations.
I support the learning of others.

Compassion

I provide a caring touch to everyone I serve.
I will advocate for the needs of others, even when they can’t for themselves.
I show kindness and understanding in my actions.

Courtesy

I project a positive image and energy.
I am courteous and respectful to everyone I come in contact with.
I go above and beyond to exceed peoples’ expectations.

Efficiency

I perform my role efficiently so everyone gets the most out of the caring experience.
I use my time and resources wisely.
I am mindful of costs that affect my area and the company as a whole.

We teach these values, measure performance based on these values, and continuously work to demonstrate these values inside and outside of our company.

— Robert Miller, Senior Vice President, Company Development

ComfortCare Homes provides these high standards of care to each and every resident, and to the family and friends of all those we serve. If you have questions about dementia or would like to discuss professional care for your loved one, please call (316) 685-3322 for a confidential conversation or to schedule a free tour and consultation.

*Harvard Business Review