Next, caregivers are paired with a mentor in ComfortCare residences, learning by assisting and observing, often the most effective way to demonstrate the company’s model of care. To wrap up the week, team members return to the office to ask questions and discuss what they’ve learned.
“Checking in with our new employees about what they experienced in the residences is also a method of quality control,” Bowlin says. “It helps us understand if there are practices drifting away from standards or things that didn’t match up in their experience with expectations.”
Ongoing Care for the Caregivers
The ability to sustain high-quality care for residents rests on the health and well-being of each caregiver, so ComfortCare Homes is intentional in providing ongoing support for every employee.
Training includes tips and information about selfcare, helping employees maintain healthy personal practices that positively impact their day-to-day professional life. Consistent follow-up discussions are frequent and regular: after a caregiver’s first shift, after the first week, after the first 30 days, and during the first three months. ComfortCare Homes also offers an employee assistance program and works to connect caregivers to community resources to receive a wide range of personal and family support services.
“We make sure we’re listening,” says Bowlin. “Our Director of Operations, Kasey Breidenthal, is in the homes regularly, talking with the staff. We want to make sure everyone feels included and we are eager to listen to feedback.”
Much of what ComfortCare Homes does in providing the highest level of dementia care is reducing and eliminating the anxiety that residents can experience as part of the disease. By following the company credo to “be kind, helpful, joyous, observant, and approachable,” to all they serve, ComfortCare Homes is continuing to raise the standard in memory care. If you have questions about dementia, are interested in applying to be a professional caregiver, or would like more information about our services, please call (316) 685-3322 for a confidential conversation.